Case Study: Hilton Worldwide Volunteer Program

Client

Points of Light is a global, nonprofit organization dedicated to volunteer service. Its mission is to inspire, equip and mobilize people to take action that changes the world.

Challenge

The organization wanted to recognize its member companies that were leading effective employee volunteer programs. It also wanted to share best practices with other companies to encourage high-impact volunteering.

Solution

I introduced this case study using two stories from employees who had led their own volunteer projects to create a narrative and engage the reader. I also outlined and elaborated on the specific practices that made Hilton’s program so effective using narrative, quotes, and examples, making this a compelling read for corporate service leaders.